HOW TO ORDER

Ordering is EASY! Just browse through the catalogue and add items to your basket as you go along. Then add some more.

When you wish to pay for your goods, click on 'view basket' so you can review whats in your basket before you get to the checkout. Should you wish to change or take anything out of your basket you can make amendments, click 'update' and then go to the checkout.

When you wish to pay, you can do so by credit card (via our secure credit card service), or by cash or cheque. Orders will be sent to the address entered on the Paypal and Payloadz site, as this is the correct address for the card holder, if you want records delivered to an alternative address you must inform us by email once the order has been placed.

For customers wishing to pay by cash or cheque, the procedure is the same, except, once at the checkout, instead of clicking on 'secure payment server,' click on 'print order form' and send the printed out order form along to us with your cash/cheque. We'll despatch your items within two days of receipt.

Any problems please contact me.

Email: rdavis@dirtybeatrecords.com

Dirty Beat Records
PO Box 4057
Bracknell
RG12 0UF

T: +44 (0)20 7681 1677 or +44 (0)788 4364 703

Returns Policy
Refunds will only be given at the discretion of the Company Management. However, our policy statement below will give you an idea of how we will approach refund/return requests.

Guarantee
All merchandise is guaranteed to be in the condition stated. If an item is "new", it is guaranteed to be free from manufacturer defects. If an item is stated as a "reissue" it is a reissue pressing guaranteed to be in a good playable condition.

Complaints
We have every confidence that you will be satisfied with your purchase. If, however, you have a complaint, then please address it to us in writing or by e-mail (see contact information above). On receipt of your complaint, we will send acknowledgment and let you know our course of action. All complaints will be dealt with fairly, in confidence, and as quickly as possible.

Returns
Please examine your order upon arrival for any discrepancies or defects. A full credit will be given within 30 days for faulty products only. We will not accept unwanted products as a legitimate reason for return - we are not a lending library, purchase decisions must be made before orders are placed. Unless the product is genuinely faulty we are not obliged to credit you. You are responsible for paying the return shipping costs, and if an exchange is arranged, the cost of re-shipping the new product(s). Absolutely no returns or exchanges will be accepted after 30 days. All returns must be prepaid.

Any products that you receive that are damaged will be replaced free of charge, wherever possible (excluding shipping fees). To return a damaged item you must first notify us within 7 working days of receipt.

To Return An Item
First contact us by e-mail or telephone for permission. We will need your name, contact information and details of the product and original order. Items must be returned in the condition they were purchased.